Lake Cottage Suite Reservation Policy
WELCOME! We look forward to having you stay and enjoy our Chalet on the Lake Cottage Suite for Two! We have prepared a wonderful place for you to enjoy and we look forward to making your stay a relaxing and restful one! Please enjoy the Cottage Suite and keep in mind your safety and the safety of others. Once your reservation is confirmed our policies for use of the Lake Cottage Suite are in force and considered a part of your reservation confirmation.
Description of Rental Property The Lake Cottage Suite is located less than 4 minutes from our main location. It is intended for a maximum of 2 overnight guests only. We ask that you notify us if there will be any visitors to the property prior to their arrival as we would here at The Chalet. The Cottage Suite cannot accommodate additional overnight guests.
Check in time is 2pm on the day of your arrival. Please check in at the Chalet of Canandaigua, 3770 State Route 21 to register, be greeted by us, receive your keys and be escorted to the property. This will allow us the opportunity to tour the amenities of the suite and to answer and questions you may have.
Check out time is no later than 10am on the day of your departure. Please lock the Suite and return to the Chalet to check out, return your key and allow us the opportunity to see you off. (A late check out fee of $20.00/hour will be charged at our discretion.)
The Lake Cottage Suite comes fully equipped for your stay: All Linens and towels, Kitchen equipment (Dishes, Pots, Refrigerator, Electric Range, Microwave, Keurig, TV, Cable, WIFI, paper products and all basic toiletries to make your stay as comfortable as possible. We also have available a Kayak for two for your use.
Breakfast at the Chalet is included in your stay We serve breakfast at 8:30am. Please let us know if you will NOT be joining us for breakfast.
Cooking Facilities: If you choose to use the cooking facilities provided, we ask that you return the kitchen area in the same condition it was given to you. (If the area is left in an unsatisfactory condition there will be an additional cleaning charge of $50.)
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Maid service to refresh your suite during your stay is provided mid stay for stays of 3 or more days. Maid service is not provided for two night stays. You can request additional maid service at a cost of $25/ day. (this service does not include major kitchen cleanup).
Length of Stay and Suite rate. Once you have selected the Lake Cottage Suite via our reservation system, at the rate posted plus tax, you will receive a “Request for Reservation” that contains your request details. We will confirm your reservation within 48 hrs. A minimum of 2 nights is required and a maximum of 5 nights is allowed based on the availability on our calendar Wednesday through Sunday. Changes to this availability are at our discretion. Please call if you have any questions or wish to inquire about additional days or other days of the week that may be available.
Deposit: A deposit of 50% of your stay will be charged upon confirmation. The Balance of your stay will be charged within 30 days of arrival. If you should reserve within 30 days of expected arrival the entire stay will be charged upon confirmation.
PLEASE NOTE: CHALET GIFT CERTIFICATES ISSUED CANNOT BE REDEEMED FOR STAYS AT THE LAKE COTTAGE SUITE.
Cancellation: In the event you need to cancel your reservation for any reason prior to your arrival we will work with you to try and re-rent the dates held for your reservation. If the Cottage Suite can be re-rented we will refund any monies paid minus an admin fee of $50. If not re-rented you will be responsible for the entire reservation and no refund will be issued.
The Lake Cottage Suite is for adults only with a maximum overnight capacity of 2 adults. Pets and Children cannot be accommodated at this time. If it if found to have occurred a fee of $100/night/person or pet will be charged.
Smoking is prohibited anywhere on the property. An air quality charge of a minimum of $200 and maximum of $1,000 will be charged to the guest at our discretion.
Noise: Quiet time on the lake is from 10pm to 7am.
No Illegal Drugs or Fireworks: There shall be no use of any fireworks, illegal drugs or consumption of alcohol by minors of registered guests or their visitors on the property.
Hold Harmless: We strive to maintain the Chalet Lake Cottage Suite and grounds in excellent condition. We ask that you leave the grounds and suite in the same conditions that you found it. Any questions /concerns about the conditions of the suite or grounds must be brought to our attention soon after check in to be addressed by us. Guest agrees that use of the property and equipment (including use of any water craft provided or brought) is at their own risk and agrees to hereby indemnify and hold harmless the property owner, The Chalet and its employees, free and harmless for any liabilities or any loss or damage or injury whatsoever arising from, related to or in connection with your use of the premises including but not limited to any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by yourself and your visitors for whatever reason.
We are happy to take your reservations by phone, fax, e-mail, or online.